Shipping policy
Free standard delivery across South Africa, on every order. There is no minimum spend. Whether you are ordering a few training essentials or equipping a gym, we will help you plan for delivery.
Last updated: 7 October 2026
Delivery estimates
The following estimates apply to standard courier items after dispatch. Business days are Monday to Friday, excluding South African public holidays.
| Destination | Estimated transit time |
|---|---|
| Johannesburg and Pretoria | 2-3 business days |
| Cape Town | 2-3 business days |
| Durban | 3-4 business days |
| Gqeberha, East London and other major cities | 3-5 business days |
| Remote and rural areas | 5-7 business days |
These are estimates, not guaranteed arrival dates. Stock lead times, public holidays and freight arrangements can affect timing. Contact us before ordering if you need equipment for a particular date.
Processing your order
Available orders with cleared payment received before 12:00 on a business day are processed the same day. Orders received later, or on a weekend or public holiday, are processed the next business day. Processing is not the same as dispatch or delivery.
We accept EFT, cross-border transfer and wire transfer. Dispatch follows confirmation of cleared payment; a payment confirmation alone does not confirm that funds have reached our account. Backorders and special-order equipment follow the lead time agreed with you.
Large machines and heavy deliveries
Treadmills, racks, multi-gyms, weight stacks, bulk flooring and other heavy equipment may require dedicated freight. These deliveries can take longer than standard parcels. We contact you before dispatch to confirm the arrangements and discuss access.
Please tell us about stairs, narrow doors, gates, loading restrictions and upper-floor or basement destinations. Standard delivery does not include carrying machinery up stairs, lifting it with specialist equipment or positioning it in a particular room. Any optional service and its cost must be agreed with you in advance; it does not change our free standard delivery offer.
Couriers and tracking
Our standard courier partner is The Courier Guy. Equipment beyond standard courier limits travels with a suitable freight service. We send dispatch details and, where available, a tracking number by email. Freight deliveries are usually coordinated with you by phone or email.
If your delivery is late or tracking has stopped updating, contact us with your order number. We will follow up with the carrier and explain the next steps.
Assembly and installation
Assembly and installation are not included unless your product listing or written quotation says otherwise. Equipment may arrive flat-packed or partly assembled. Check the product instructions and ask us before ordering if you need help confirming installation availability in your area.
Receiving your equipment
Please arrange for someone to receive the delivery. Check the packaging and note any visible damage with the driver where possible. Take photographs and contact us promptly, ideally within 48 hours, if anything is damaged, missing or incorrect.
Signing for a delivery or reporting a problem later does not automatically remove your statutory rights. See our Returns & Refund Policy for help with a damaged or faulty item.
Address changes and missed deliveries
Check your address and telephone number before checkout. If you notice a mistake, contact us immediately so we can try to correct it before dispatch. A change after dispatch may affect the delivery time.
If a new delivery attempt is needed because of incorrect details or an unavailable recipient, we will explain any actual additional transport cost and agree the arrangements with you. This does not apply to a failed delivery caused by us or our carrier.
Deliveries outside South Africa
Our free delivery offer covers South African addresses. For another country, contact us before placing an order so we can confirm whether delivery is available and provide the applicable freight and customs information. A cross-border payment method does not itself include international delivery.
Delivery questions
Email info@gymmachines.co.za, call 054 004 0036 or WhatsApp 078 986 6530. We aim to respond within one business day.